According to Dingani Banda, the Commissioner General of the Zambia Revenue Authority, the smuggling of duty-free goods is largely due to a lack of information and understanding about tax policies. In order to address this issue, the authority is making significant investments in tax education to bridge the information gap.
According to Banda, who spoke at a panel discussion at UNZA, the lack of information has led to a rise in the smuggling of duty-free goods. He highlighted that due to a lack of knowledge, some individuals resort to smuggling goods that should have been exempt from duties.
This information gap exists among both educated individuals and those living in rural areas. There is a significant lack of knowledge regarding official positions on various issues, including tax policies. This lack of information is creating challenges for the country.
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