The E-NAPSA platform, which is meant to facilitate partial withdrawals from the National Pensions Scheme Authority (NAPSA), has been causing frustration for some users. Specifically, delays on the platform have made it difficult for some citizens to verify their details and access the 20 percent partial withdrawal option. This has left many feeling frustrated and unable to access the funds they need.
Many citizens have expressed frustration with the E-NAPSA platform, which has caused delays in the partial withdrawal process. Despite receiving monthly contribution updates through SMS and email, the system has failed to recognize their identity and contact details, making it difficult to verify their particulars. Furthermore, attempts to resolve these issues have gone unanswered beyond the promised response time of 1 business day.
According to anonymous sources who contacted Melo Media, the process of making partial withdrawals through the E-NAPSA platform has been frustratingly slow. Many individuals have reported difficulties with the cumbersome process, and some have become stuck at various stages of the withdrawal process due to issues with employment history and mobile number verification. Despite these challenges, it is unclear what steps are being taken to address the delays and improve the user experience.
The E-NAPSA platform has been causing frustration for those attempting to make partial withdrawals, with some individuals resorting to visiting NAPSA offices in person. However, even this option has been met with delays, as long queues and slow processing times have left some waiting for assistance for over a day.
The E-NAPSA platform, which allows members to access their pre-retirement lump sum benefit and other NAPSA services online, has been experiencing delays that are frustrating the partial withdrawal process. Despite this, NAPSA has paid out over K97 million for over 2370 claims and is urging members to sign up and update their details to avoid the need to queue up at offices to access their money. The platform is still a convenient option for members, despite the current delays.
