The National Water Supply and Sanitation Council (NWASCO) has lifted the Special Regulatory Supervision (SRS) imposed on Lukanga Water Supply and Sanitation Company (LGWSC).
The SRS was first put into place in April 2023 following LGWSC’s repeated failure to meet key regulatory requirements, including water quality standards, supply hours, inability to address Non-Revenue Water, as well as shortcomings in financial, commercial and human resource performance indicators.
NWASCO Public Relations and Communications Manager Mpunga Chipepo Simukwai confirmed this development to the media in a statement released today.
Ms Simukwai said the moves comes after LGWSC achieved commendable progress during the supervision period, resulting in the attainment of a performance score above the 85% threshold.
She however said to ensure sustained progress, NWASCO has directed the water utility to develop a Performance Improvement Plan (PIP) that includes clear and measurable milestones that address all outstanding SRS indicators.
Ms Simukwai explained that this plan will be reviewed quarterly to monitor compliance and track performance.
She said NWASCO remains committed to ensuring all water and sanitation service providers meet the highest standards in service delivery for the benefit of the Zambian public.
Special Regulatory Supervision (SRS) is a formal regulatory tool used by NWASCO when a Commercial Utility (CU) or Water Service Provider is performing poorly or failing to comply with its obligations.
Under SRS, NWASCO steps in with intensified oversight and control over the utility’s operations for a specific period to help restore compliance, improve performance, and protect consumers.
